Jerry & Ali Zemlicka
My wife are not just pet owners, we are dog lovers! My wife’s mother has been a dog breeder and trainer for over 20 years and her father presently practices Veterinary Medicine so she has a long history and relationship with pets, specifically dogs, all of her life. We have used the services of College Village Animal Clinic, and all the doctors but most often Dr Jon Basler, for the past 11 years. They have treated 6 of our dogs over the years providing care for routine examinations, teeth cleanings, vaccinations, travel documentations, licensing, surgery (broken femur, removal of ingested objects, spaying, and other minor repairs), nail clipping, multiple routine canine illnesses and infectious diseases and even euthanasia. They have even recommended we consult the opinions of a specialist, once regarding a rare systemic condition and the other regarding an injury. We cannot recommend any Veterinary Clinic we have used more highly than CVAC.
We especially appreciate that they familiarize themselves thoroughly with you and your pet history before you ever arrive at the clinic so they immediately have a personal connection with you, your pet and the reason you have made the appointment. They respectfully treat every animal in the clinic as though they were their own and make them feel loved and safe in their care. We appreciate the reminders we get for vaccinations, needed exams and follow-up care, and especially their post treatment concern for your pets recovery from recent illness or procedures they have performed and even how the pet has responded to the medications they prescribe.
When our Labrador retriever, Maya, became so gravely ill at the end of her life and we could not stand watching her suffer any longer, we discussed Euthanasia with Dr Basler. He helped us make an unbelievably difficult decision from among some very undesirable treatment options, none of which would give her more life. The procedure went exactly as Dr Basler had described, Maya was at peace throughout the entire event while my wife, Dr Basler, his assistant, and myself were all holding onto Maya bawling as we watched her life slip peacefully away. Then a very short time later we received a letter of sympathy from their clinic, signed by all the staff telling us how much Maya was missed by them as well. We understand this is good practice management but their personal touches are authentic and each person we have encountered at the clinic has a personal love for animals. They will take time to answer your questions and if they don’t have an immediate answer at the time will call you back later with the best information they could find. All of the staff; the Drs, technicians, receptionists and front office have been professional with us. They willingly discuss the financial issues before and after treatment and give you treatment or procedural options when they are available.
In regards to afterhours care, one time when my wife was out of town visiting family, I was particularly concerned when I had a true emergency, I could not reach Dr Basler over a weekend when one of our puppies was having difficulty breathing. CVAC office recorded message referred me to a Pet Emergency facility not far from their office. I was less than happy thinking that I wouldn’t know the people at this other clinic and was not certain a licensed Veterinarian would even be present at the particular time I arrived on the weekend. I soon found out how wrong I was and what a wonderful place they had recommended. Not only was a Dr always present but their staff and Drs had the same attitude and love for my pet as College Village Animal Clinic. Since that time we have needed to use them again and both times my wife and I were very pleased with the clinic and the care they provided our pets.
We are very grateful to have such a quality and loving Veterinary Clinic as College Village Animal Clinic to care for our pets. We value our pets a much as we do any human life and consequently want the best for them as anyone would want for their own child or other family member. Thank you College Village Animal Clinic!