Client Survey

The doctors and of College Village Animal Clinic care about pets and their owners. We continually strive to give you and your pet the best quality service and attention possible. Please tell us how we are doing by completing this survey. We really want to hear from you!

First Name*
Last Name*
Email Address*
Let us know how important the following issues are to you (three columns on the left) and how we did (four columns on the right):
a) When I called to make my appointment, the person who answered the phone was friendly and courteous
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
b) My appointment began promptly at the scheduled time.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
c) The attending veterinarian was extremely friendly and courteous.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
d) The other hospital staff were extremely friendly and courteous.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
e) The veterinarian really cares about my pet(s).
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
f) Other hospital staff really care about my pet(s).
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
g) The veterinarian listened closely to what I had to say.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
h) The veterinarian explained any problems and treatments clearly.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
i) The hours of operation meet all my needs as a client.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
j) The veterinary hospital was exceptionally clean.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
k) The services I received were reasonably priced.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
l) I will strongly recommend this veterinary hospital to others.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
m) This veterinary hospital provides good value for my money.
IMPORTANCE TO YOU
Very Important Important Not Very Important
HOW WE DID
Strongly Agree Agree Disagree Strongly Disagree
Comments
What was one thing we did that you would like us to keep doing?
Is there anything that you would prefer that we didn't do?
If you have any questions or specific concerns you would like us to address, please indicate your name and phone number and our Practice Manager will contact you directly.
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